Your account lives at Katanaspin, and only the operator can verify, restore or unblock it. This page walks you through signing in on desktop and mobile, recovering a forgotten password, and finding help when access fails.
Signing in at this operator
The route to your account takes three steps, each handled on the operator's own site:
- Open the operator's homepage and locate the sign-in button.
- Enter the email address and password you chose when you registered.
- Confirm your details to reach your account dashboard.
No account yet? Registration happens at the operator too, through its sign-up form.
When it does not work
A refused login usually comes down to one of these causes, and each has a fix:
- Wrong credentials – check your email address for typos and confirm your password is entered exactly as set.
- Caps lock active – passwords are case-sensitive, so check your keyboard before trying again.
- Unverified account – the operator may require identity verification before granting full access; check your inbox for a confirmation link.
- Session expired – close the browser tab, clear your cache, and try signing in again from a fresh session.
- Self-exclusion in force – if you activated a cooling-off period or self-exclusion, access remains blocked until that term ends.
The recovery path
A forgotten password is reset through the operator's own recovery route. Look for the "Forgot password?" link beneath the sign-in form, enter the email address you used at registration, and the operator will send a reset link to that inbox. Follow the link, set a new password, and sign in with the updated credentials.
If the email address on your account is no longer reachable, contact the operator's support team directly with proof of identity. They will verify your details and help you regain access.
What signing in looks like on a phone
Signing in from a mobile browser follows the same steps: open the operator's site, tap the sign-in button, and enter your email and password. The account and credentials are identical across desktop and mobile—no separate login is needed.
Account restrictions
Access can be temporarily blocked for reasons tied to the operator's policies and your account state:
| Cause | What happens |
|---|---|
| Verification pending | First withdrawal triggers identity checks; access to withdrawals is held until documents are approved. |
| Dormant account | Accounts inactive for 12 consecutive months may incur a €10 monthly administrative fee until reactivated. |
| Self-exclusion active | Signing in is blocked for the duration you set; the operator cannot lift it early. |
Who to contact
Account problems—locked access, verification delays, password resets—go to the operator's support team. You can reach them around the clock through chat or email at [email protected].
Before writing in, have three details ready: the email address on your account, when the problem started, and the exact message shown on screen. That context lets support answer you in the first reply rather than asking for clarification.
Keeping access safe
Sign in only on the operator's own address, typed into the browser or reached through a bookmark you saved yourself. Never follow a link in an email or a message—phishing attempts look real, and a credential entered on the wrong site is gone.
Use a password you have not used anywhere else, and sign out when you finish if the device is shared with anyone. Those two habits close the routes someone else would take to reach your account.
Gambling should be entertainment, not a chore. If it stops feeling that way, free and confidential support is available at BeGambleAware.org, and you can call the National Gambling Helpline on 0808 8020 133 any time, day or night. GamStop offers free self-exclusion across all UK-licensed sites if you need a break.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable—for free, confidential support, visit BeGambleAware.org.